FAQ
Island View Casino Resort
Updated July 7

In accordance with MS Gaming Commission regulations, the use of face masks
is mandatory statewide while inside public areas of a casino property.

Are both hotels open?

Yes. Daily housekeeping service is suspended until further notice. All glassware has been replaced with individually wrapped disposable cups. Remote controls are sanitized and placed in a plastic cover for an added layer of protection. Coffee pots have been removed from all rooms and we are working on a replacement. Each person occupying the room MUST be registered. No one under 21 years of age is allowed on property.

Is the buffet or other restaurants open?

Yes. All our restaurants are now open.
No one under 21 years of age is allowed on property.

Are the pools open? Are other amenities available?

No. The pools, spa, valet will remain closed until further notice. The North Casino Gift Shop is open 24 hours and the Beach View Casino Sundry Shop is open 10am–5pm

Is there live entertainment, special events & tournaments?

Live entertainment is available Friday & Saturday on the stage at the Beach View Casino. A current line-up is available on our website. Special events and tournaments are suspended until further notice.

Is each casino fully operational?

Yes. Our North Casino and Beach View Casino are fully operational.

Table games and gaming devices are set to allow for the proper social distancing required by the Mississippi Gaming Commission.

The North Casino's Sports Book, as well as our North Casino & Beach View Casino sports betting kiosks, are open daily from noon until 8pm.

What can I expect upon arrival?

Prior to gaining access to the property, guests are asked to acknowledge that they have not been in contact with anyone with Covid-19 in the past 14 days and are not experiencing any Covid-19 symptoms.

In accordance with MS Gaming Commission regulations, the use of face masks is mandatory statewide while inside public areas of a casino property. We ask that guests maintain adequate social distancing while on property, and encourage guests to utilize the hand-sanitizing stations which are readily available throughout the property.

Does Island View Casino properly sanitize?

Yes. CDC recommendations and guidelines for sanitizing are being followed. In addition, daily temperature checks and screening for all employees is mandatory.

What happened to my Slot View Play and other offers that were valid during the closure?

Expired offers are no longer valid, but Island View has always provided the best gaming value on the Coast and will continue to do so. New offers are issued based on your qualified play.

Did my slot points or comps expire during the closure?

No. All earned slot points and/or comp balances that were available at the time of the closure did not expire.

What happened to my drawing entries earned before closure?

Entries earned prior to closure for a drawing that was cancelled, will be added to a future promotion.

What happened to my birthday promotion that was valid during the closure?

Special birthday offers that expired during our closure will be honored.

What if my Slot Machine (TITO) cash-out voucher expired while Island View Casino was closed?

Island View Casino will extend the valid date of any slot machine cash-out voucher that expired during the time of our closure through July 21, 2020.

What if my sports wagering cash-out voucher expired while Island View Casino was closed?

Island View Casino will extend the valid date of any sports wagering cash-out voucher that expired during the time of our closure through September 19, 2020. Please take your voucher to the cage.

What if my sports wagering voucher is for a sporting event that did not occur?

Any sports wagering voucher placed on an event that did not occur due to Covid-19 will be refunded through September 19, 2020. Please take your voucher to the cage.

What happens to my Insider tier status?

Tier level status will remain valid through January 7, 2021. Tier upgrades will be based on the following adjusted tier credit balances for this earning period only. Additional 2x tier credit days have been added to our promotional calendar through July 2020.

Tier Balance Tier Status
as of 7/7/20 7/7/20-1/7/21
900 - 2,399 Plus
2,400 - 8,999 Ultimate
9,000-23,999 Select
>= 24,000 V Card

FAQ will be updated as new information becomes available.

Island View will only allow guests 21 years or older.
This includes casinos, hotels and restaurants.